Patient Navigators at Drexel Medicine
It is important to have the tools to keep yourself and your family healthy. If you are facing challenges in getting the care you need, contact our patient navigators.
Our patient navigators are here to assist you with disease management and preventive health care. In addition, they can make sure you have everything you need to stay well at home following a hospital visit.
Our patient navigators are available:
Monday-Thursday 8:30 a.m. - 6 p.m.
Friday 8:30 a.m. – 5 p.m.
Voicemails left after business hours are returned the next business day. Call 215.255.7362.
- We help you with your questions about navigating the health care system, and can find resources for you.
- Join a FREE community health education club. Call us at 215.255.7362 to sign up.
- If you have been recently diagnosed with pre-diabetes and want to learn how to prevent getting diabetes, please speak with one us.
- If you are a new Drexel Medicine patient, call us to schedule your first appointment at 215.255.7362.
To reach a Drexel registered nurse who can help you with your important health questions, please call 215.255.7304.
- Are you not feeling well, but do not know if you should go to the emergency room or your doctor?
- Were you recently in the hospital and now have questions about what to do next?
- Are you struggling to keep your diabetes (blood sugar), hypertension (blood pressure), or asthma/COPD under control?
- To reach a registered nurse, please call: 215.255.7304.
When do I need a primary care doctor?
Your primary care doctor is your first stop for your health care needs. They care for you both when you are sick and when you are well. You should speak to your primary care doctor when you are worried about a health problem first, because they know your health history.
Your primary care doctor can help you when:
- You need a yearly check-up, blood work, or health exam
- You don't feel well and want a doctor to talk with about your symptoms
- You need to know if you have a health condition such as pregnancy, sexually transmitted infection, tuberculosis and other conditions
- You need a referral to see a specialist or doctor that focuses on a special area of your health
- You need help with taking care of your long term conditions such as diabetes, high blood pressure, high cholesterol, asthma, anxiety, depression or other health issues
Go to an urgent care center if you don't feel well for reasons like:
You are unable to be seen by your primary care doctor and:
- You have flu symptoms such as having a fever and/or symptoms of coughing, sore throat, runny nose, muscle aches, and feeling tired
- You think you have a broken bone but you cannot see it above your skin
- You feel pain or swelling in your bones
- You have small blisters, burns, bug bites, or splinters
- You need to have your stiches or staples removed
- You are worried about having an infection in your bladder
Most of the time, urgent care centers cost less money than the emergency room, but more money than your primary care doctor. They also have a shorter wait times and are usually open 24/7 - including during nights and weekends.
Go to the emergency room when you are badly injured or very sick for reasons like:
- You are having chest pain
- You have weakness on one side of your face or your body
- You have trouble walking or talking
- You have a sharp or very painful feeling around your stomach
- You have a seizure or you are fainting
- You feel like you can't breathe suddenly
- You have a deep cut and your bleeding does not stop
- You have a broken bone that you can see through your skin
- You have a serious allergic reaction
- You are pregnant and you have vaginal bleeding
The information on these pages is provided for general information only and should not be used for diagnosis or treatment, or as a substitute for consultation with a physician or health care professional. If you have specific questions or concerns about your health, you should consult your health care professional.
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