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Notice of Data Security Incident

Drexel Medicine is committed to protecting the confidentiality and security of our patients’ information. This notice describes a data security incident that may have involved information pertaining to some Drexel Medicine patients. To date, Drexel Medicine has no evidence that any information has been misused or even accessed by unauthorized parties, however, we are providing notice of this incident out of an abundance of caution.

On June 10, 2019, we determined that unauthorized parties may have obtained access to a Drexel Medicine employee email account on June 10, 2019. Upon learning of this, we secured the employee’s email account and launched an investigation. Through our ongoing investigation, we determined that unauthorized parties may have been able to access emails and attachments in the employee’s email account between the dates of June 8, 2019 and June 10, 2019. Our investigation determined that some patient information was contained in the email account, including patient names, treating physician name, medical record numbers, limited clinical information, health insurance information, and in some instances, Social Security numbers.

Drexel Medicine regrets any inconvenience or concern this may cause. To help prevent an incident like this from happening in the future, Drexel Medicine is enhancing existing security measures related to our email system. We encourage you to regularly review your insurance statements and explanations of benefits to ensure that they are accurate. For those patients whose Social Security numbers were included in the email account, we are offering a complimentary membership of credit monitoring and identity protection services.

We began mailing notification letters to potentially affected individuals on August 7, 2019, and we have established a dedicated incident response line to answer any questions. If you believe you may be affected by this incident but did not receive a letter by December 19, 2019, please call 866.944.5454, Monday through Friday, 8:00 – 5:00 pm, Eastern Time.

 

* Physician's practice/location is independent of Drexel Medicine and Drexel University.

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